Privacy policy

This policy is effective from 6/08/19

This privacy policy sets out how GB Coach HIre Network LTD trading as gbcoachhire.com uses and protects any information that you give gbcoachhire.com when you use this website.

Gbcoachhire.com.com is committed to ensuring that your privacy is protected. If we ask you to provide particular information by which you can be identified when using this website, then we can assure you it will be used in accordance to the privacy statement set out below

gbcoachhire.com occasionlly update this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information:

• Name and job title • Contact information including email address • Demographic information such as postcode, preferences and interests • Other information relating to journey details What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping. • We may use the information to improve our products and services. • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Retention

We will keep your information for the time we need and not any longer to ensure you receive excellent service or if we are required legally. If you wish to delete your account or request that we no longer use your information contact us at info@gbcoachhire.com. We will respond to your request in as soon as possible and remove any information unless it is a legal requirement.

Data Subject CategoryRetention period

Leisure/Private individuals2 years

Corporate4 years

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@gbcoachhire.com (link sends e-mail)

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us at

GB Coach HIre Network LTD

Kemp House 160 

City road 

London 

EC1V 2NX

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions

All bookings are made subject to both Minibus Transfers terms below and the specific booking conditions of your relevant Travel Supplier. It is your responsibility to ensure that you have read, understood and agree both prior to booking.

Delays to Service

No responsibility or liability whatsoever can be accepted by Minibus Transfers for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognize in transport such as coach hire that buses can be late as a normal cause of business without negligence on behalf of the coach hire company (typically due to previous customer delays, traffic, accidents and mechanical problems).

If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver or GB Coach Hire will be held liable for any loss incurred for e.g. missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and we cannot find an alternative vehicle, Minibus Transfers will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at management’s discretion they may allow the deposit to be refunded.

Cancellation Policy

If a booking is cancelled in writing by the Customer with more than 14 days left before the date of travel, other than the initial deposit paid by the Customer, the Customer will have no further costs to pay. If a booking is cancelled by the Customer with less than 14 days’ notice or on the day of travel, payment in full will be due to GB Coach Hire from the Customer.

Deposits are non refundable on bookings cancelled by the Customer. We are however prepared to roll over deposits onto alternative trips at the time of cancellation.

Coach Bookings

All payments to be 7 days prior travel date stated before finalisation the booking process. If payment is not successfully in the 7 days we have the right to cancel your booking and you deposit is non-refundable. In emergency circumstances where vehicles have been taken off the road due to accident or mechanical failure, we may use multiple smaller vehicles to carry out the journey.

Damages / Spillage

Any damage/spillage caused by the passengers will be charged accordingly by the driver at a minimum rate of £50 this also includes soft drinks water wine spirits or any form of liquid.

Any fines for misuse, damage or spillages have to be paid in cash to the driver. Drinking is not permitted unless it has been agreed prior to booking; also it MAY be allowed at drivers discretion but only if driver has agreed for passengers to do so.

Extra drop offs / re route / extra hours

Any extra drop offs which are not included on the initial booking will be charged at a minimum of £10-25 per drop at the drivers discretion, any amount charged will have to be paid in cash to the driver.

If for any reason the customer requires extra stay by the driver, if the driver can accommodate their requirements, they have to pay £50 per hour minimum charge and an hourly rate of £50 thereafter.