Privacy policy

This policy explains how Coach Hire Rental Ltd, trading as GB Coach Hire ("we", "us", "our"), collects and uses personal information submitted through this website. Our registered office is 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.

Information we collect

When you submit the quote or contact form we collect the information you provide, which may include your name, email address, telephone number, pickup and destination details, travel dates and times, passenger numbers and any additional requirements you describe. We do not knowingly collect information from children.

How we use your information

We use this information to respond to your enquiry, prepare a quotation, arrange and manage a booking, and communicate with you about your journey. Our lawful basis for this processing is the performance of a contract (or steps taken at your request prior to entering into one) and our legitimate interest in responding to enquiries. Where we are legally required to keep booking or financial records, we process information to meet those obligations.

Sharing your information

We may share journey details with drivers, transport partners or subcontractors where necessary to perform a booking. We do not sell personal information to third parties. We may disclose information where required by law or to protect our legal rights.

Retention

We keep enquiry and booking information for as long as necessary to respond to your enquiry, perform any resulting booking, and meet our legal, accounting and insurance obligations, after which it is deleted or anonymised.

Your rights

Under UK data protection law you have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to request that information be provided in a portable format. To exercise any of these rights, contact us at info@gbcoachhire.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Cookies and analytics

This site may use essential cookies required for the website to function, and, where enabled, analytics cookies to help us understand how the site is used. Any analytics or marketing tools in use, and the cookie consent controls available to you, are described in the cookie banner shown on this site where applicable.

Security

We take reasonable technical and organisational measures to protect the personal information submitted to us against unauthorised access, loss or misuse.

Contact us

For any privacy question or request, contact us at info@gbcoachhire.com or 0203 870 5195.